Returns

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unworn, undamaged, unwashed and with all tags attached (in the same condition that you received it).

It must also be in the original packaging.

Several types of goods are exempt from being returned:

      - Returns received more than 30 calendar days after delivery.
      - Any items marked FINAL SALE. 
      - For health and safety reasons any panties or body; they are FINAL SALE. 

To complete your return, we require a receipt or proof of purchase. 
Please don't send your purchase back to the manufacturer. 

Damages must be reported within 3 days of receiving merchandise or cannot be returned. Email: support@jvjstory.com with pictures and a description of the damage and be sure to include a picture of your package slip as well.

Please send returns to: 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jvjstory.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jvjstory.com

IMPORTANT to exchanges for any reason except in cases where the item is confirmed to be faulty by our team, all return shipping costs are the responsibility of the customer!

Shipping 
To return your product, send us an email at support@jvjstory.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.